Refund policy

90-Day Refund Policy

We stand behind the quality of our products and want you to feel confident in your purchase. That’s why we offer a 90-day refund policy on your first order—with the following conditions:

• Applies only to first-time purchases

• Refunds are only available for orders containing a single unit

• Orders with more than one unit are not eligible for a refund

If you're not satisfied, simply contact us within 90 days of delivery, and we'll issue a full refund—no questions asked. Shipping fees are non-refundable.

You can send unopened products back to our warehouse free of charge. 

This policy is designed to let you try our product risk-free.

EU RETURN POLICY

• 14-day withdrawal window - starting from delivery of the last item
  
• How to start a request — Click your order link or email us at hello@trylockstar.com
  
• Return-after-notice timing — 14 days
  
• Refund timing — 3-7 business days from time of arrival of goods
  
  
• Return shipping responsibility — Customer Pays
  
  
• Standard outbound shipping refund 
  
  
• Exemptions — none